Cancellation & refund policy
We keep our treatment rooms and therapists reserved for you. These guidelines help us look after every guest fairly.
48 hours’ notice
We require at least 48 hours’ notice for cancellations or rescheduling, so we can offer your therapist’s time to another guest.
Rescheduling
You can move your booking to another date yourself from your account, up to 24 hours before your appointment.
Advance payments
Advance payments made to secure a treatment slot are non-refundable, but they can be transferred to another date or another guest with sufficient notice.
How to cancel or request a refund
- Open your booking from your account (or the link in your confirmation email) and cancel it, giving a short reason.
- If your booking is eligible, submit a refund request from the same page.
- Our team reviews every request and will approve or decline it, and let you know.
A refund request is eligible when it is made at least 48 hours before your appointment, or within 1 hour of booking in case you booked by mistake. Outside these windows, please contact us and we will do our best to help.
Need to change a booking at short notice? Message us directly.
WhatsApp usSee also our frequently asked questions.